The office is located at 1570 Oak Avenue, Ste 101, Evanston, IL 60201 - Door code #101
Phone (847) 208-8063 (please text only during business hours, use email outside of business hours)
Fax (847) 492-0321
Email: email@example.com or click here to contact me via email.
Please note: you will typically receive a faster response to e-mail than phone/voicemail.
AVAILABLE HOURS CAN BE FOUND HERE:
Additional appointment times may occasionally be available by request. Email to inquire about a specific time.
For your convenience Health and Wellness Coaching is also available over the phone or Skype.
MY MEDICAL DOCTOR HAS RECOMMENDED PHYSICAL THERAPY. DO I HAVE A CHOICE IN PROVIDERS?
Yes, regardless of who the referring physician is, you do have the right to be seen by any physical therapist you like, and unless you have an HMO insurance, your insurance policy covers physical therapy anywhere.
You are encouraged to explore your options, and you will find that Lilian Holm Wellness offers something unique: a full hour one on one with your physical therapist, and email access to your therapist outside of your appointments.
PAYMENT FOR SERVICES - FAQ
Can I use my health insurance?
Physical Therapy is covered by health insurance.
Charges for in-network patients are submitted directly to insurance. Please be aware that deductibles are due at the time of service for clients seen in-network.
Clients covered under an out-of-network insurance policy will receive an itemized recipt that they simply submit to their insurance company for reimbursement. Please understand however that Lilian Holm Wellness does not assume any responsibility for how your insurance company handles the charges.
Health and Wellness coaching is not covered by insurance.
What insurance policies do you accept?
I am currently an in-network provider for Blue Cross/Blue Shield PPO and a Medicare provider, and an out-of network provider for other insurance carriers, including BCBS HMO plans. I do not, however, claim to know what your health insurance covers. Tricare, Worker's Compensation Insurance claims and Auto Insurance claims are also accepted.
I have non-BCBS health insurance. Why should I go out of network?
You should see an out-of-network practitioner when it's in your best interest. Reimbursement rates for in-network practitioners for many policies are so low that only clinics that focus or exercise and physical modalities in order to double-book patients and/or delegate the treatment to assistants and aides can remain in network with them. You may still benefit from and need other forms of care, such as manual orthopedic therapy, or prefer to be treated by a physical therapist instead of a less qualified professional, and therefore benefit from going out-of-network.
Remember that out-of-network services may be covered at almost the same rate as in-network services, once your deductible has been met, but you will actually be getting what you pay for; the full attention and care of a physical therapist.
WHY IS THERE NO SECRETARY?
The practice model for Lilian Holm Wellness is based on a niche service of individualized one-on-one care. Only by eliminating the cost of support staff is it possible to provide one-on-one care while accepting insurance and keeping self-pay fees affordable.
This means that if you call during business hours you may leave a voice mail. Communicating via email is strongly encouraged, as it helps us to get in touch faster. If you need to get in touch immediately during business hours, e.g. because you are running late, you are welcome to text.
WHAT IS THE COST FOR THE SERVICES?
Self-pay fees are as follows:
The cost of the initial evaluation is $165 (one hour session)
Subsequent visits are $145 (one hour session)
Please be aware that the above are self-pay fees. When using Medicare or Blue Cross and Blue Shield the insurance company sets the price and the above prices don't apply.
Brief follow-up questions (max 3) via e-mail are addressed free-of charge.
Please note that all patients are required to keep a valid credit card on file!
DO I NEED A PRESCRIPTON?
The State of Illinois has direct access to physical therapy, which means that you do not need a referral from a physician or other provider in order to have physical therapy.
Medicare does, however, require a referral from an MD, but the first, evaluative appointment can be made without a referral. Most physicians do not require that you visit them in person for this referral, but are happy to fax one directly to me at 847-492-0321 upon request.
You do not need a presciption for Health and Wellness Coaching.
DO I NEED TO HAVE PAIN OR AN INJURY TO HAVE PT?
Physical Therapy is a way of taking care of your body, and just like your car or home it needs some maintenance. You don't need to - and arguably shouldn't- wait to be ill before you start taking care of your body. Regular Physical Therapy checkups are just as good an idea as regular checkups with your dentist or physician.
Your health insurance company, however, may or may not cover healthcare services for reasons other than the treatment of an established diagnosis. If you want to limit the care you receive to what your health insurance policy covers, you may want to give your insurance company a call to inquire about coverage.
Appointments must be cancelled at least 24 business hrs in advance (cancellations of Monday hours on previous Friday the latest). Late cancellations and no-shows lead to a $145 fee per cancelled hour, payable before the next appointment. However, when possible, earlier cancellations are much appreciated and increase the chances of another client on the waiting list being able to be seen. Please be considerate of the need of your fellow patients to be seen and cancel as early as possibly if you can't make your appointment.
WHY IS THERE A CANCELLATION POLICY?
Clinics guard against the financial loss that last-minute cancellations and no-shows present through a variety of measures, such as over-booking or double-booking clients. Because of this, most clinics do not offer one on one services, but require that the physical therapist treat several patients simultaneously. Hour-long one-on-one services are not possible under such an arrangement.
Lilian Holm Wellness is based on a model of personalized care with manual physical therapy and individualized coaching at the core of the PT services. With this type of practice it is not possible to double-book patients. This makes a cancellation policy a necessity. Agreeing to this policy is a prerequisite for receiving the services, and all patients sign a binding form detailing the cancellation policy before therapy is initiated.
The policy is not intended to be punitive - it's there to keep he practitioner in business so that s/he can continue to serve you. As such, it is not affected by extenuating circumstances, and the cancellation policy is always in effect, regardless of what the reason for the cancellation is. Please do not request to be exempted from it, as agreeing to the cancellation policy as outlined and signed is a prerequisite for receiving the services of Lilian Holm Wellness. An exception would be unfair to all other patients bound by the very same policy and render the business model as described impossible.
Clinic location at 1570 Oak Avenue, Evanston, IL 60201